APICS Down East Chapter

May Professional Development Meeting

May 13th, 5:30 pm
Holiday Inn West (just off exit 48 of the Turnpike)
81 Riverside St.
Portland, ME
 

Supply Chain Metrics and Value Chain Performance

by Dr. Mark Chockalingam, President, Demand Planning.Net, Boston, MA.
 

Abstract:

This presentation will discuss the impact of a balanced set of metrics for the vitality of a manufacturing supply chain. The element of human bias is inevitable in any organizational activity. In some cases, the bias could be caused actually by sub-optimally aligned organizational structure and reporting relationships. Appropriate design of metrics become more important in such cases. What keeps such biases in check are proper measurement techniques combined with appropriate incentive mechanisms. It is not only important to measure the right areas, but also to define the measures correctly.

During this discussion we will review a set of holistic performance metrics for a manufacturing supply chain, interdependence of the measurements, and biases addressed by the incentive process. This presentation will also look at the mechanics behind the various supply chain metrics and provide a methodology to perform root cause analysis of supply chain performance challenges.

By attending this APICS PDM, You Will Learn:

• The importance of a balanced Value Chain
• Key components of a Performance Measurement process
• Understand the mechanics and calculation of Customer Service and Inventory Metrics including First Time Fill Rates, Order complete, Inventory Turns and Obsolete Inventory and manufacturing metrics
• How to Measure and use forecast Metrics to improve Value Chain Performance?
• How to understand and address organizational bias that affects your supply plans?
• How Demand Volatility affects behavior of Demand and Supply functions?
• How to set up a balanced Metrics system and align Incentives?

List of attendee positions:

Demand Management
Demand Planner
Demand Analyst
Operations Management
Master Production Scheduler
Operations Planner
Operations Analyst
Sales and Operations Planning Manager
Inventory Manager
Sales Manager
Marketing Manager
Supply Chain Management
Manufacturing Management
Inventory Management
 

Speaker Bio: Mark Chockalingam, Ph. D.
 

Dr. Mark Chockalingam is President, Demand Planning LLC, a Business Process and Strategy Consultancy helping clients across industries: Pharmaceuticals, Consumer Products, Chemicals and Fashion Apparel. His specialty consulting areas include Sales forecasting, Supply Chain Analytics, and Sales and Operations Planning.

He has conducted numerous training and strategy facilitation workshops for a variety of clients in the US and abroad. Mark has worked with a variety of companies from the Fortune 500 such as Wyeth, Miller SAB, FMC, Colgate-Palmolive, Teva to the small and medium size companies such as Au Bon pain, Multy Industries, Ticona, a divison of Celanese AG. With significant expertise in business forecasting and modeling, he is a frequent speaker at major supply chain events on topics ranging from demand management to sales and operations planning.

Prior to establishing his consulting practice, Mark has worked with manufacturing companies in important supply chain positions. Mark was Director of Market Analysis and Demand Planning for the Gillette Company, now part of Proctor and Gamble. Before Gillette, Mark led the Suncare, Footcare and OTC forecasting processes for Schering-Plough Consumer HealthCare in Memphis.
 

Mark has a Ph. D. in Finance from Arizona State University, an MBA from the University of
Toledo and is a member of the Institute of Chartered Accountants of India.